Anna's office is able to assist constituents and people who live in the electorate with some immigration issues, particularly in cases where you may have issues with a failed application and are seeking support for an appeal.
There are many useful online resources available to you which may assist you with your enquiry in the first place.
DIAC 131 881: http://www.immi.gov.au/
Visa processing times: http://www.immi.gov.au/about/charters/client-services-charter/standards/2.1.htm
Translating & Interpreting Service (TIS) 131 450
Links for appeals to the Migration Review Tribunal, Refugee Review Tribunal or for Ministerial Intervention:
Migrant Information Centre East Melbourne: http://www.miceastmelb.com.au/index.html
Refugee & Immigration Legal Centre Inc: http://www.rilc.org.au/Home/Home.htm
Local legal advice:
Eastern Community Legal Centre: http://eclc.org.au/home
Monash-Oakleigh Legal Service: http://www.law.monash.edu.au/about-us/legal/mols/